* How May We Hate You? by Anna Drezen and Todd Dakotah Briscoe

The co-authors of How May We Hate You?: Notes from the Concierge Desk used to work for various hotels in New York City and recount their adventures with difficult customers with humor, yes, but a snarky, condescending, even hateful bite that makes one wonder whether to ever approach a concierge desk again. Sure, there are awful human beings out there and some frequent hotels and harass concierges, but surely the clueless tourist who does not realize they are already on 42nd street, or thinks that reservations to sold-out shows are obtainable by all-powerful concierges are simply confused and deserve a little pep talk rather than a nasty harangue. Pass on this one.

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