What a delight! Last Night at the Lobster has modest ambitions — to tell the last day of a Red Lobster restaurant, closed by decision of the headquarters — and delivers a nuanced, kind, endearing story of regular people caught in a system that has no room for kindness but where kindness is nevertheless created [...]
Posts Tagged as ‘restaurants’
February 12, 2008
Service Included by Phoebe Damrosch
Catty, contemptuous of restaurant patrons, and inexplicably mixed with the author’s ill-advised amorous adventures, this description of the behind-the-scenes happenings at Per Se, Tom Keller’s New York outpost, is so unappealing that even the informative bits lose their flavor. Even coming from the customer support world where behaviors are routinely over-prescribed, I was amazed to [...]
